Shipping policy

Shipping & Return Policy

Welcome to Online Giftery. We are committed to providing a smooth shopping experience for our customers.

We process and dispatch orders within 1–3 business days after order confirmation.
Delivery typically takes up to 7 business days, depending on your location and courier service availability.
Customers will receive order updates via email or phone once the order is shipped.
Delivery delays caused by weather conditions, public holidays, or courier issues may occur and are beyond our control.

We offer a 5-day return policy from the date of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Customers must contact us within 5 days of receiving the product to request a return.
Returns will not be accepted for products that are damaged due to misuse or normal wear and tear.
Refunds or replacements will be processed after the returned item has been inspected and approved.

If you have any questions regarding shipping, returns, or your order, please contact us:

Store Name: Online Giftery
Support Email: Onlinegiftery02@gmail.com

We appreciate your trust in Online Giftery and thank you for shopping with us.